OWHO, EMMANUEL RUKEME

Managed comprehensive HR operations for over 600 employees across four retail locations, ensuring seamless support and compliance.

• Oversaw HR operations for a workforce exceeding 600 employees across four diverse retail locations, ensuring consistent policy implementation and support.
• Streamlined recruitment, onboarding, and payroll processing for all staff, enhancing efficiency and accuracy in HR administrative functions.
• Collaborated closely with the Assistant HR Manager to implement effective HR practices, significantly improving compliance and operational effectiveness.
• Served as a primary point of contact for staff welfare and internal HR communications, fostering a positive and supportive work environment.
• Managed all HR documentation and payroll accurately using Microsoft 365, ensuring data integrity and timely processing for the entire workforce.

Qualified and converted prospective leads for a rent-to-own homeownership program, driving engagement and achieving conversion targets in a remote setting.

• Successfully qualified and converted prospective leads for a rent-to-own homeownership program, targeting individuals with insufficient credit to meet program goals.
• Managed high-volume outbound calls using Convoso cloud-based software, efficiently tracking lead progress and documenting interactions for over 100 calls daily.
• Identified and transferred eligible leads to credit consultants, with compensation directly linked to successful credit repair sign-ups, demonstrating strong performance.
• Enhanced client engagement and conversion rates by clearly explaining the rent-to-own process and credit improvement opportunities.
• Operated autonomously in a fully remote environment, consistently maintaining accountability to performance-based metrics and achieving set targets.

Provided critical support in recruitment and documentation processes, ensuring smooth candidate progression and accurate record maintenance.

• Assisted in the recruitment process by efficiently sourcing candidates, shortlisting CVs, and scheduling interviews via phone and text.
• Guided successful candidates through the comprehensive documentation process, ensuring a smooth transition up to their appointment.
• Maintained accurate and organized staff records, contributing to streamlined administrative tasks and data integrity.
• Provided essential support for onboarding processes, facilitating a positive initial experience for new employees.
• Focused primarily on documentation management, ensuring all HR records were up-to-date and easily accessible.

Contributed to community initiatives through volunteer work.

Served as an On-Air Personality for the in-house radio, engaging the community.

Captured events and activities as a photographer for the organization.

Provided photography services for ministry events and activities.

Assisted in organizing events and activities for the student chapter.